Apple Support

I've been a Mac user for about 8 years now, and as with all technology, sometimes things go wrong. It happens, I know. I am the proud owner of a 15" MacBook Pro that I purchased in May 2006. Up until recently is served me well. But then it started shutting down without warning anytime I ran it off the battery. It's rather annoying when I'm trying to show a client my latest work, and suddenly the computer dies. That's just bad for business. So I called their support line.

I bet you thought this was going to be a complaint! Any of you that have dealt with the folks at Apple should know better ;-) I am always impressed when it comes to Apple's support!

I called support at about 7pm. The technician that answered was pleasant and helpful. He lead me through the steps for resetting the battery, checking the firmware, and a few other things. When none of those produced the desired results, he asked for my address so he could send me a new battery.

Guess what arrived at 9am the next day?!

That's right folks, my brand new battery, which as of this writing is working perfectly fine, arrived via DHL the morning after I called support. I was amazed, again, by the competence of the folks at Apple. Then again, these are the same folks that fixed a faulty screen in a previous laptop in a matter of three (3) days. That included the time that it took for me to ship the laptop to them, and for them to send it back to me. I swear, they must keep a few time machines in their labs or something.

One other item of note, I think the phone support folks are based overseas. Makes me wonder...