I used to be of the "grin and bear it" school of consumerism. I rarely complained at restaurants, and I hardly ever asked to speak with anybody's manager. I'd just take what I was given, and work with it. Recent experiences with not only unprofessional, but just downright mean customer "service" professionals has prompted me to become more of an advocate for myself and others. And that's why I started this blog. I think it's important that we share our experiences with others, so they don't have to endure the same mistreatment. I also think it's important that we share our great experiences, to encourage others to purchase their goods and services from companies that promote good customer service.
Whenever I have a memorable experience with a company (good or bad), I'll be sure to post something about it here.
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